FAQ
General
- How can I contact the Team?
Reach out to us on Telegram through the Phanes Support Bot.
Phanes
- Why is Phanes not working in my Group?
Phanes has been added to a Group, not a Channel.
Phanes has been promoted to admin with sufficient permissions.
Your Group has not been blacklisted. You can verify this by sending the
/start
command.Be aware that Phanes has limited functionality with certain Group commands, such as:
/lbonly
,/contracts
,/cashtag
Leaderboard
- Why did my Calls suddenly disappear?
If your group calls have disappeared, it's likely because your group was automatically upgraded (by Telegram) to a Supergroup, resulting in a new group ID. Unfortunately, this change is irreversible, and existing calls cannot be transferred to the new group. We provide multiple warnings about this and always encourage users to upgrade their group proactively.
- Why am I shown as "@GroupAnonymousBot" on the leaderboard?
Telegram offers an option for Admins to appear anonymously. For best functionality we recommend to turn that off. To do that follow these steps: Go into your group settings » Administrators » Right click the user you want to edit » Edit admin rights » Toggle off "Remain anonymous". To find out more click here.
- Am I able to export the Leaderboard?
Yes, you are able to export the LB data to a CSV file. To find out more click here.
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