# FAQ

## General

<details>

<summary>Is there an official coin?</summary>

No! There isn't an official coin. If you see one, it a scam!

</details>

<details>

<summary>How can I contact the Team?</summary>

Reach out to us on Telegram through the [Phanes Support Bot](https://t.me/phanessupportbot).

</details>

<details>

<summary>Do Pro subscribers have higher rate limits?</summary>

No, the rate limits remain the same for both Pro and non-Pro users.

</details>

<details>

<summary>Do you offer a referral system for your PRO plan?</summary>

No, we don't offer a referral system.

</details>

<details>

<summary>Do you offer an API?</summary>

No, we are not offering any sort of API.

</details>

<details>

<summary>Do you offer ads?</summary>

No, we do not offer any form of paid advertising. The only ads you may see are from our existing partners. Please note that we are not currently seeking new partnership opportunities.

</details>

<details>

<summary>Can I get my trading bot listed on Phanes?</summary>

At the moment, we are not accepting new integrations.

However, you are welcome to fill out our form [here](https://form.typeform.com/to/T7Q5oiBj) for a potential future listing.

</details>

<details>

<summary>Why was I blacklisted from using Phanes?</summary>

Each case is different, but most often it’s due to violations of our rate limits or terms of service. If you believe this was a mistake, please [contact us](https://t.me/PhanesSupportBot) for assistance.

</details>

## Phanes

<details>

<summary>Can I buy and sell coins through Phanes?</summary>

No, Phanes is not a trading bot.

</details>

<details>

<summary>Why is Phanes not working in my Group?</summary>

1. Phanes has been added to a Group, not a Channel.
2. Phanes has been promoted to admin with sufficient permissions.
3. Your Group has not been blacklisted. You can verify this by sending the `/start` command.
4. Be aware that Phanes has limited functionality with certain [Group commands](/phanes/commands.md#group-commands), such as:\
   `/lbonly`, `/contracts`, `/cashtag`

</details>

<details>

<summary>Is Phanes listening to other bots?</summary>

No, Phanes only responds to human input and does not interact with other bots. Please note that automated queries are not permitted and may result in a ban.

</details>

<details>

<summary>I am only interested in Phanes Leaderboard, not the detailed price queries. </summary>

You are able to archive that with `/lbonly <on/off>`.

</details>

<details>

<summary>How can I show Phanes charts?</summary>

By default chart images are turned off. To enable them type Telegram: `/show_chart on`.

</details>

<details>

<summary>How can I turn off X/Twitter link scraping in my Group?</summary>

By default scraping X/Twitter links is enabled. To disable it type `/xfix off`.

</details>

<details>

<summary>Can I integrate Phanes using deep links?</summary>

* Price queries: `https://t.me/Phanes_bot?start=price_[contract]`
* Top Holders: `https://t.me/Phanes_bot?start=th_[contract]`
* Recycled X: `https://t.me/Phanes_bot?start=twitter_[username]`

</details>

## Leaderboard

<details>

<summary>Why did my Calls suddenly disappear?</summary>

If your group calls have disappeared, it's likely because your group was automatically upgraded (by Telegram) to a [Supergroup](https://tginfo.me/groups_vs_supergroups-en/), resulting in a new group ID. Unfortunately, this change is irreversible, and existing calls cannot be transferred to the new group. We provide multiple warnings about this and always encourage users to upgrade their group proactively.

</details>

<details>

<summary>Why am I shown as "@GroupAnonymousBot" on the leaderboard?</summary>

Telegram offers an option for Admins to appear anonymously. For best functionality we recommend to turn that off. To do that follow these steps: *Go into your group settings » Administrators » Right click the user you want to edit » Edit admin rights » Toggle off "Remain anonymous"*. To find out more [click here](https://telegram.org/blog/filters-anonymous-admins-comments/de?setln=en#anonymous-group-admins).

</details>

<details>

<summary>Why am I shown as "None" or "Anonymous" on the leaderboard?</summary>

That's because you didn't set a Telegram Username. Please set one in your Telegram settings.

</details>

<details>

<summary>Why can't I access my user stats using <code>/stats</code>?</summary>

Phanes always verifies that the user requesting statistics is a member of the group, to prevent unauthorized access. **To ensure this security measure works effectively, Phanes requires admin privileges in your group.**

</details>

<details>

<summary>Am I able to export the Leaderboard?</summary>

Yes, you are able to export the LB data to a CSV file. To find out more click [here](/phanes/leaderboard.md#export-leaderboard).

</details>

<details>

<summary>Can I reset/modify the Leaderboard?</summary>

No, that is not possible.

</details>


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