FAQ

No! There isn't an official coin. If you see one, it's a scam.

Reach out to us on Telegram through the Phanes Support Bot.

Send /status in any chat, or open status.phanes.bot to see whether every service is running normally.

Pro is a personal subscription — it unlocks leaderboard exports and longer stats timeframes. Group Boost applies to a whole group and extends how far back the leaderboard can look. Enterprise covers raised limits and custom work.

Phanes indexes what its data partner supports, so a new chain or launchpad has to be integrated there first. Contact Defined.fi about a chain, or codex.io about getting a token indexed.

No, the rate limits remain the same for both Pro and non-Pro users.

No, we are not offering any sort of API.

No, we do not offer any form of paid advertising. The only ads you may see are from our existing partners. Please note that we are not currently seeking new partnership opportunities.

At the moment, we are not accepting new integrations.

However, you are welcome to fill out our form here for a potential future listing.

Each case is different, but most often it’s due to violations of our rate limits or terms of service. If you believe this was a mistake, please contact us for assistance.

No, Phanes is not a trading bot.

Check each of these:

1. Phanes is in a Group, not a Channel.
2. Phanes is an admin with the required permissions.
3. Your group is not blacklisted — send /start to check.
4. Some group settings limit what Phanes replies to, notably LB Only, Contracts and Cashtags.

Send /id in the group. A supergroup ID starts with -100 — if yours does not, the group has not been upgraded yet. See Add Phanes.

No, Phanes only responds to human input and does not interact with other bots. Please note that automated queries are not permitted and may result in a ban.

Turn on LB Only in the /settings panel.

Open /settings in your group and turn on Charts.

It is on by default. Open /settings and turn off X Links.

Yes. Every link opens the result in a DM with the bot:

If your group calls have disappeared, it's likely because your group was automatically upgraded (by Telegram) to a Supergroup, resulting in a new group ID. Unfortunately, this change is irreversible, and existing calls cannot be transferred to the new group. We provide multiple warnings about this and always encourage users to upgrade their group proactively.

Telegram offers an option for Admins to appear anonymously. For best functionality we recommend to turn that off. To do that follow these steps: Go into your group settings » Administrators » Right click the user you want to edit » Edit admin rights » Toggle off "Remain anonymous". To find out more click here.

That's because you didn't set a Telegram Username. Please set one in your Telegram settings.

Yes, you are able to export the LB data to a CSV file. To find out more click here.

Recorded ATH data is occasionally distorted by MEV bots printing a price that never really traded. It affects the ATH figure on calls and PNL cards.

No, that is not possible.